Terms & Conditions

1. Agreement to Terms

By accessing our website (www.mphealthcareclinics.com), scheduling an appointment, receiving services, or communicating with MP Primary Care Services, LLC, doing business as MP Healthcare ("MP Healthcare," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Services Provided

MP Healthcare provides outpatient and telehealth medical services including, but not limited to:

• Primary care (preventive and chronic disease management)
• Psychiatric and mental health services
• Nephrology
• Weight management
• Bioidentical hormone replacement therapy (BHRT)
• Minor in-office procedures
• Facility-based care (ALFs and SNFs)

All services are provided by licensed healthcare professionals. Our providers serve patients across multiple locations in Florida including Avon Park, Brandon, and Kissimmee, as well as through telehealth (virtual visits).

3. Not a Substitute for Emergency Care

The information on our website and any telehealth or virtual services we provide are not substitutes for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use our website, appointment system, or contact forms for urgent or emergent medical needs.

4. Appointment Scheduling & Cancellation

Appointments may be scheduled by phone at (863) 417-9990 or through our online booking form. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Repeated no-shows or late cancellations may affect your ability to schedule future appointments with MP Healthcare.

5. Telehealth Services

MP Healthcare offers telehealth (virtual) visits to eligible patients. By participating in a telehealth appointment, you acknowledge that:

• Telehealth has inherent limitations compared to in-person care.
• Certain conditions may require an in-person evaluation and cannot be managed via telehealth alone.
• You are responsible for ensuring a private, secure environment during virtual visits.
• Telehealth availability may be subject to state licensing requirements and your location at the time of the visit.

6. SMS Communications

By providing your mobile phone number and consenting to receive SMS messages from MP Healthcare, you agree to receive text messages including appointment reminders, health information, promotional campaigns, and practice updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us directly. For full details on how we handle SMS communications, please see our Privacy Policy.

We do not share your mobile number or SMS consent data with third parties for their own marketing purposes.

7. Patient Responsibilities

As a patient or website user, you agree to:

• Provide accurate and complete personal, health, and insurance information.
• Notify us promptly of any changes to your contact or insurance information.
• Arrive on time for scheduled appointments or notify us of cancellations in advance.
• Treat our staff and providers with respect.
• Follow the treatment plans and recommendations provided by our healthcare team.

8. Billing & Insurance

MP Healthcare accepts most major insurance plans. Patients are responsible for any copays, deductibles, or balances not covered by their insurance plan. It is your responsibility to verify your insurance benefits and coverage prior to your visit. MP Healthcare is not responsible for coverage determinations made by your insurance company.

9. Website Use & Intellectual Property

All content on this website, including text, images, logos, and design, is the property of MP Healthcare and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this site without prior written permission from MP Healthcare.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

10. Disclaimer of Warranties

The information on this website is provided for general informational purposes only and does not constitute medical advice. MP Healthcare makes no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information provided. You should always consult a qualified healthcare professional for diagnosis and treatment of any medical condition.

11. Limitation of Liability

To the fullest extent permitted by law, MP Healthcare shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our services. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Highlands County, Florida.

14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us: